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Author Kunas, Michael.

Title Implementing service quality based on ISO/IEC 20000 : a management guide / Michael Kunas.

Publication Info. Ely, Cambridgeshire : IT Governance Publishing, [2012]
2012

Copies

Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
Edition Third edition.
Description 1 online resource (109 pages)
text rdacontent
computer rdamedia
online resource rdacarrier
Note Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013).
Subject Business enterprises -- Computer networks.
Industrial management.
Information technology -- Management.
Genre/Form Electronic books.
ISBN 9781849284424
9781849284431 (electronic bk.)

 
    
Available items only