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Service science [electronic resource] : Daskin, Mark S.,
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2010
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Service science [electronic resource] : design for scaling and transformation : Hsu, Cheng,
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2009
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Service science, management, and engineering : theory and applications : Xiong, Gang,
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2012
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4
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Service science : the foundations of service engineering and management : Qiu, Robin G.,
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2014
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