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Corporate Author United States. Government Accountability Office, author, issuing body.

Title Veterans health care: VA actions needed to ensure timely scheduling of specialty care appointments : report to congressional committees / United States Government Accountability Office.

Publication Info. Washington, DC : United States Government Accountability Office, 2023.

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Description 1 online resource (ii, 42 pages) : color illustrations
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note "January 2023."
"GAO-23-105617."
In scope of the U.S. Government Publishing Office Catalog and Indexing Program (C&I) and Federal Depository Library Program (FDLP).
Bibliography Includes bibliographical references.
Contents Background -- VHA's updated appointment scheduling process relies on designated teams to review specialty care referrals -- VHA has scheduling timeliness standards, but not for when appointments should occur most VAMC's did not meet VHA's community care standard -- VHA has implemented new tools to monitor scheduling timeliness -- VHA provides training to schedulers, but does not require providers to take training on VHA's updated scheduling process -- Conclusions -- Recommendations for executive action -- Agency comments -- Appendices.
Summary VHA operates the largest health care delivery system in the United States, providing health care to 6.4 million veterans in fiscal year 2021. In the last decade, Congress has taken steps to expand the ability for eligible veterans to receive care from community providers, such as when they cannot access care in a timely manner from VHA directly. GAO and others have previously identified challenges VHA has had in scheduling appointments in a timely manner. This report, among other objectives, describes VHA's updated specialty care scheduling process; examines VHA's scheduling timeliness standards; and examines VHA's efforts to provide training on the updated scheduling process. GAO is making three recommendations, including that VHA conduct a comprehensive analysis of scheduling timeliness data from all VA medical centers and require training.
Note Description based on online resource; title from PDF title page (GAO, viewed June 1, 2023).
Subject United States. Veterans Health Administration -- Management -- Evaluation.
United States. Veterans Health Administration
Veterans -- Services for -- United States.
Veterans -- Medical care -- United States -- Management -- Evaluation.
Health services accessibility -- United States.
Anciens combattants -- Services -- États-Unis.
Anciens combattants -- Soins médicaux -- États-Unis -- Gestion -- Évaluation.
Services de santé -- Accessibilité -- États-Unis.
Health services accessibility
Management -- Evaluation
Veterans -- Services for
United States https://id.oclc.org/worldcat/entity/E39PBJtxgQXMWqmjMjjwXRHgrq
Added Title Veterans health care: Department of Veterans Affairs actions needed to ensure timely scheduling of specialty care appointments
VA actions needed to ensure timely scheduling of specialty care appointments
Running Title GAO-23-105617 Veterans health care
Gpo Item No. 0546-D (online)
Sudoc No. GA 1.13:GAO-23-105617

 
    
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