Description |
1 online resource (ii, 42 pages) : color illustrations |
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text txt rdacontent |
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computer c rdamedia |
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online resource cr rdacarrier |
Note |
"January 2023." |
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"GAO-23-105617." |
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In scope of the U.S. Government Publishing Office Catalog and Indexing Program (C&I) and Federal Depository Library Program (FDLP). |
Bibliography |
Includes bibliographical references. |
Contents |
Background -- VHA's updated appointment scheduling process relies on designated teams to review specialty care referrals -- VHA has scheduling timeliness standards, but not for when appointments should occur most VAMC's did not meet VHA's community care standard -- VHA has implemented new tools to monitor scheduling timeliness -- VHA provides training to schedulers, but does not require providers to take training on VHA's updated scheduling process -- Conclusions -- Recommendations for executive action -- Agency comments -- Appendices. |
Summary |
VHA operates the largest health care delivery system in the United States, providing health care to 6.4 million veterans in fiscal year 2021. In the last decade, Congress has taken steps to expand the ability for eligible veterans to receive care from community providers, such as when they cannot access care in a timely manner from VHA directly. GAO and others have previously identified challenges VHA has had in scheduling appointments in a timely manner. This report, among other objectives, describes VHA's updated specialty care scheduling process; examines VHA's scheduling timeliness standards; and examines VHA's efforts to provide training on the updated scheduling process. GAO is making three recommendations, including that VHA conduct a comprehensive analysis of scheduling timeliness data from all VA medical centers and require training. |
Note |
Description based on online resource; title from PDF title page (GAO, viewed June 1, 2023). |
Subject |
United States. Veterans Health Administration -- Management -- Evaluation.
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United States. Veterans Health Administration
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Veterans -- Services for -- United States.
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Veterans -- Medical care -- United States -- Management -- Evaluation.
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Health services accessibility -- United States.
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Anciens combattants -- Services -- États-Unis.
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Anciens combattants -- Soins médicaux -- États-Unis -- Gestion -- Évaluation.
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Services de santé -- Accessibilité -- États-Unis.
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Health services accessibility
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Management -- Evaluation
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Veterans -- Services for
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United States https://id.oclc.org/worldcat/entity/E39PBJtxgQXMWqmjMjjwXRHgrq
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Added Title |
Veterans health care: Department of Veterans Affairs actions needed to ensure timely scheduling of specialty care appointments |
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VA actions needed to ensure timely scheduling of specialty care appointments |
Running Title |
GAO-23-105617 Veterans health care |
Gpo Item No. |
0546-D (online) |
Sudoc No. |
GA 1.13:GAO-23-105617 |
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