Information for institutional decision making / Chester O. McCorkle, Jr. -- In praise of good questions / Raymond F. Bacchetti -- Information systems and educational judgment / Robert T. Sandin -- Information systems and concepts of higher education governance / Frank A. Schmidtlein -- Outcome data and educational decision making / Howard R. Bowen -- Challenges inherent in the systematic approach / Earl F. Cheit -- Information technology : performance and promise / Carl R. Adams -- Reflections on the effectiveness of informational support for decision makers / Bernard S. Sheehan.