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Author
Hernon, Peter.
Title
Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.
Imprint
Chicago : American Library Association, 1998.
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Status
Axe 3rd Floor Stacks
025.5 H431a
---
Available
Description
xvii, 243 p. : ill. ; 28 cm.
Bibliography
Includes bibliographical references (p. 231-237) and index.
Subject
Public services (Libraries) -- Evaluation.
Added Author
Altman, Ellen.
ISBN
0838934897 (alk. paper)
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