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Anton Jon
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Call center benchmarking how good is "good enough"


Anton, Jon.
West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000. 2000

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Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
2
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Call center performance enhancement using simulation and modeling


Anton, Jon.
West Lafayette, Ind. : Ichor Business Books, c1999. 1999

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Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
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