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Author Athawale, Amit.

Title Eliminating Level 1 human support from IT management [electronic resource] / Amit Athawale, Venkata Jonnavithula.

Imprint [Hopkinton, Mass.] : EMC Corp., 2014 (Norwood, Mass. : Books24x7.com [generator])

Copies

Location Call No. OPAC Message Status
 Axe IT Pro E-Book  Electronic Book    ---  Available
System Details Mode of access: Internet via World Wide Web.
Note EMC Proven Professional Knowledge Sharing.
Title from title screen.
File Type Text.
Issued By Digitized and made available by: Books24x7.com.
Form Available also in a print ed.
Summary Most Level 1 (L1) activities in IT support are limited to health checks, alerting, reporting, ticket generation, basic troubleshooting, and configurations. These tasks are repeatable and are expected to be performed without human error and at sp
Subject Information technology -- Management.
Support services (Management)
Genre/Form Electronic books.
Added Author Jonnavithula, Venkata. Author.
Books24x7, Inc.
Added Title Eliminating Level one human support from IT management

 
    
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