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Author Athawale, Amit.

Title Eliminating Level 1 human support from IT management / Amit Athawale, Venkata Jonnavithula.

Imprint [Hopkinton, Mass.] : EMC Corp., 2014.


Location Call No. OPAC Message Status
 Axe Books 24x7 IT E-Book  Electronic Book    ---  Available
Description 1 online resource
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note "EMC Proven Professional Knowledge Sharing."
Title from title screen.
Summary Most Level 1 (L1) activities in IT support are limited to health checks, alerting, reporting, ticket generation, basic troubleshooting, and configurations. These tasks are repeatable and are expected to be performed without human error and at specific times. However, due to the monotonous nature of these tasks, they are prone to human error. This article discusses the use of automation to reduce the L1 workload, which frees bandwidth for addressing next level activities and helps to keep the employee skill pyramid balanced. This resource is of value to those in infrastructure management trying to achieve cost effectiveness, add value, and reduce human efforts. -- Edited summary from book.
Subject Information technology -- Management.
Support services (Management)
Information technology -- Management. (OCoLC)fst00973112
Support services (Management) (OCoLC)fst01139147
Genre/Form Electronic books.
Added Author Jonnavithula, Venkata. Author.
Added Title Eliminating Level one human support from IT management

Available items only