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Author Attong, Maxine.

Title Change or die : the business process improvement manual / Maxine Attong and Terrence Metz.

Imprint Boca Raton, FL : CRC Press, 2013.

Copies

Location Call No. OPAC Message Status
 Axe Books 24x7 Business E-Book  Electronic Book    ---  Available
Description 1 online resource (xxxii, 346 pages) : illustrations
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Bibliography Includes bibliographical references and index.
Contents 1. Case Study: URHere Co. -- 2. Vision and Goals -- 3. Change Management -- 4. Stakeholder Analysis -- 5. Core Process -- 6. Business Process Improvement -- 7. Facilitation and Business Process Improvement Methodology -- 8. The Case for Business Process Improvement -- 9. Tools for Business Process Improvement -- 10. Process Selection -- 11. Process Characteristics -- 12. Workflow Diagrams -- 13. Workflow Characteristics -- 14. Phase Gate One -- 15. Dreams of the Process -- 16. Process Measurements -- 17. Strengths and Weaknesses -- 18. Business Process Improvement Planning -- 19. Phase Gate Two -- 20. Assumptions and Rules -- 21. Improve the Process -- 22. Phase Gate Three -- 23. Implementation Plan -- 24. Phase Gate Four -- 25. Procedures -- 26. Audit -- 27. Phase Gate Five -- Appendix A. Structuring Your Workshop -- Appendix B. Workshop Tools -- Appendix C. Workshop Agendas.
Summary "This book employs the authors' ENGAGE methodology, which was developed from empirical research and bolstered by the results of actual client experience from hundreds of hours of facilitated workshop and multiple Business Process Improvement (BPI) activities to transition strategy to operations"--Provided by publisher.
Note Print version record.
Subject Reengineering (Management)
Decision making.
Leadership.
BUSINESS & ECONOMICS -- Structural Adjustment.
Decision making. (OCoLC)fst00889035
Leadership. (OCoLC)fst00994701
Reengineering (Management) (OCoLC)fst01092359
Genre/Form Electronic books.
Added Author Metz, Terrence.
Other Form: Print version: Attong, Maxine. Change or die. Boca Raton, FL : CRC Press, 2013 9781466512511 (DLC) 2012014582 (OCoLC)767570531
ISBN 9781466512528 (electronic bk.)
1466512520 (electronic bk.)
9781466575837
1466575832
9781466575820
1466575824
9781466512511 (pbk. ; alk. paper)
1466512512 (pbk. ; alk. paper)
Standard No. AU@ 000050066211
AU@ 000052905670
AU@ 000053282476
AU@ 000053293918
AU@ 000062428665
DEBBG BV040783949
DEBBG BV042742566
DEBSZ 39732832X
NZ1 14690813
UKMGB 018373209

 
    
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