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Author Baird, Kristin, author.

Title Customer service in health care : a grassroots approach to creating a culture of service excellence / Kristin Baird.

Publication Info. San Francisco : Jossey-Bass ; Chicago : Health Forum, [2000]
2000

Copies

Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
Description 1 online resource (179 pages) : illustrations
text rdacontent
computer rdamedia
online resource rdacarrier
Bibliography Includes bibliographical references and index.
Note Description based on print version record.
Subject Medical care -- Customer services.
Patient satisfaction.
Genre/Form Electronic books.
Other Form: Print version: Baird, Kristin. Customer service in health care : a grassroots approach to creating a culture of service excellence. San Francisco : Jossey-Bass, [2000] xiii, 162 pages ; 23 cm. 9780787952518 (DLC) 99036797
ISBN 9781119020318 (electronic bk.)
1556482698 (pbk.)
9780787952518

 
    
Available items only