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Author Baron, Steve (J. Steve), author.

Title Service and service systems : provider challenges and directions in unsettled times / Steve Baron, Philippa Hunter-Jones and Gary Warnaby.

Publication Info. New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014.

Copies

Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
Edition First edition.
Description 1 online resource (151 pages)
text rdacontent
computer rdamedia
online resource rdacarrier
Series Service systems and innovations in business and society collection, 2326-2699
2014 digital library.
Service systems and innovations in business and society collection. 2326-2699.
Note Part of: 2014 digital library.
Bibliography Includes bibliographical references (pages 143-148) and index.
Contents 1. Living in unsettled times -- 2. Schools of thought -- 3. Consumption adequacy -- 4. A service science perspective: urban service systems -- 5. Urban service systems in unsettled times -- 6. Impact, likelihood, and resilience: analyzing service system responses to unsettled times -- 7. Unsettled times: the case of the UK "big freeze" of 2010 -- 8. Bringing it altogether: purposeful proposals, challenges, and directions -- Notes -- References -- Index.
Access Access restricted to authorized users and institutions.
Summary Unsettled times can arise from a variety of causes, including environmental (e.g., earthquake), climatic (e.g., floods), economic (e.g., recession), social (e.g., illness), or political (e.g., civil unrest). They can result in citizens' loss of homes/possessions, jobs, health, or mobility. Citizens move from above the level of consumption adequacy, where their behaviors reflect long-term and higher-order needs, to below the level of consumption adequacy, where they are forced into a short-term focus on simple existence. In parallel, (service) organizations--utilities, transport, medical, cleaning, housing, education, broadcasting, national and local government-- may become ineffective or unavailable: in other words, beyond the means of a significant proportion of citizens. This book explores the effect of unsettled times on spatial service systems. It provides original insights for managers of service organizations (especially public services), policy makers, and service system researchers and students.
Note Title from PDF title page (viewed on January 4, 2014).
Subject Crisis management.
Emergency management.
Disaster relief.
Human services.
Indexed Term unsettled times
consumption adequacy
service systems
public services
places
spatial service systems
Genre/Form Electronic books.
Added Author Hunter-Jones, Philippa., author.
Warnaby, Gary., author.
Other Form: Print version: 9781606495766
ISBN 9781606495766 (paperback)
9781606495773 (electronic bk.)

 
    
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