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Print Material
Author Feinberg, Richard, 1950-

Title Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.

Imprint West Lafayette, Ind. : Ichor Business Books, c2005.


Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
Description x, 356 p. : ill.
Bibliography Includes bibliographical references (p. 341-351) and index.
Reproduction Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject Call centers -- Management -- Case studies.
Genre/Form Electronic books.
Added Author Ruyter, Ko de.
Bennington, Lynne.
ProQuest (Firm)
ISBN 1557533423 (pbk.)

Available items only