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Author
Zeithaml, Valarie A.
Title
Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
Imprint
New York : Free Press ; London : Collier Macmillan, c1990.
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Call No.
OPAC Message
Status
Axe 2nd Floor Stacks
658.812 Z37d
---
Available
Description
xii, 226 p. : ill. ; 25 cm.
Bibliography
Includes bibliographical references (p. 207-218).
Subject
Customer services.
Service industries -- Quality control -- Mathematical models.
Added Author
Parasuraman, A.
Berry, Leonard L., 1942-
ISBN
0029357012 : $24.95
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