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Berry Leonard L 1942
1
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Delivering quality service : balancing customer perceptions and expectations


Zeithaml, Valarie A.
New York : Free Press ; London : Collier Macmillan, c1990. 1990

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Location Call No. OPAC Message Status
 Axe 2nd Floor Stacks  658.812 Z37d    ---  Available
2
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Marketing and the social environment : a readings text



New York : Petrocelli Books, c1973. 1973

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Location Call No. OPAC Message Status
 Axe 2nd Floor Stacks  658.8 M3411s    ---  Available
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