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Author Bligh, Philip.

Title CRM unplugged [electronic resource] : releasing CRM's strategic value / Philip Bligh, Douglas Turk.

Imprint Hoboken, N.J. : Wiley, c2004.


Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
Description xviii, 205 p. : ill.
Bibliography Includes bibliographic references and index.
Reproduction Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject Customer relations -- Management.
Customer relations -- Management -- Data processing.
Genre/Form Electronic books.
Added Author Turk, Douglas.
ProQuest (Firm)
ISBN 0471483044 (alk. paper)

Available items only