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Author
Cannie, Joan Koob.
Title
Keeping customers for life / Joan Koob Cannie, with Donald Caplin.
Imprint
New York, NY : American Management Association, c1991.
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Call No.
OPAC Message
Status
Axe 2nd Floor Stacks
658.812 C164k
---
Available
Description
vi, 259 p. : ill. ; 23 cm.
Bibliography
Includes bibliographical references and index.
Subject
Customer services
Consumer satisfaction
Added Author
Caplin, Donald.
ISBN
0814450083 (hardcover)
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