Foreword / by Shann Ray Ferch -- Introduction -- What leaders need to hear -- Questions and uncertainties -- Great ideas and terrible ones -- Feedback and concerns -- The problem -- Leaders impede communication -- A leader's power suffocates -- People fear judgment -- Rejection leads to fatigue -- How to cultivate a culture of candor -- Assume positive intent -- Prove it's safe -- Dignify every try -- Be genuinely curious -- The promised land -- References -- Notes -- About the authors.