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Title Innovation and quality improvement in service organizations [electronic resource] / guest editors, Alison M. Dean and Ross L. Chapman.

Imprint Bradford, England : Emerald Group Publishing, c2002.


Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
Description 103 p.
Series Managing service quality ; v.12, no. 6
Reproduction Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject Customer services -- Management.
Customer services -- Quality control.
Genre/Form Electronic books.
Added Author Chapman, R. L. (Ross L.)
Dean, Alison M.
ProQuest (Firm)
ISBN 0861767659

Available items only