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Author
Desatnick, Robert L.
Title
Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.
Imprint
San Francisco : Jossey-Bass Publishers, c1993.
Copies
Location
Call No.
OPAC Message
Status
Axe 2nd Floor Stacks
658.812 D451m 1993
---
Available
Edition
Rev. ed. / Robert L. Desatnick, Denis H. Detzel.
Description
xxi, 289 p. : ill. ; 24 cm.
Series
Jossey-Bass management series
Bibliography
Includes bibliographical references (p. 277-281) and index.
Subject
Customer services.
Customer relations.
Added Author
Detzel, Denis H., 1945-
ISBN
1555424155
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