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Record 2 of 4
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Author
DiJulius, John R., 1964-
Title
What's the secret? [electronic resource] : to providing a world-class customer experience / John R. DiJulius.
Imprint
Hoboken, N.J. : Wiley, c2008.
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Available to Pittsburg State University patrons only.
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Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
xvi, 320 p. : ill.
Bibliography
Includes bibliographical references and index.
Reproduction
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject
Customer services.
Consumer satisfaction.
Customer loyalty.
Genre/Form
Electronic books.
Added Author
ProQuest (Firm)
Added Title
To providing a world-class customer experience
ISBN
9780470196120 (cloth)
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