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Author DiJulius, John R., 1964-

Title What's the secret? [electronic resource] : to providing a world-class customer experience / John R. DiJulius.

Imprint Hoboken, N.J. : Wiley, c2008.


Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
Description xvi, 320 p. : ill.
Bibliography Includes bibliographical references and index.
Reproduction Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject Customer services.
Consumer satisfaction.
Customer loyalty.
Genre/Form Electronic books.
Added Author ProQuest (Firm)
Added Title To providing a world-class customer experience
ISBN 9780470196120 (cloth)

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