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Record 6 of 9
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Author
Hernon, Peter, author.
Title
Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan.
Publication Info.
Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015.
2015
Connect to
Available to Pittsburg State University patrons only.
Copies
Location
Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Edition
Third edition.
Description
1 online resource (233 pages) : illustrations
text rdacontent
computer rdamedia
online resource rdacarrier
Bibliography
Includes bibliographical references and index.
Note
Description based on print version record.
Subject
Public services (Libraries) -- Evaluation.
Public services (Libraries) -- United States -- Evaluation.
Genre/Form
Electronic books.
Added Author
Altman, Ellen, author.
Dugan, Robert E., 1952- author.
Other Form:
Print version: Hernon, Peter. Assessing service quality : satisfying the expectations of library customers. Chicago, [Illinois] : ala editions, an imprint of the American Library Association, c2015 Third edition. xiii, 218 pages 9780838913086 2014042718
ISBN
9780838913086
9780838913093 (electronic bk.)
9780838913109 (electronic bk.)
9780838913116 (electronic bk.)
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