Makes recommendations for managing communication in business, from giving a negative performance appraisal to submitting a complaint to a service provider, in a guide that features strategies for tailoring discussions for a given audience and overcoming fear.
Contents
A road map to big talk -- Know your audience -- Manage the conversation -- Use silence as a tool -- Recognize the danger signs -- Identify sources of conflict -- Improve your timing -- Send out positive energy -- Build conversational clout -- Keep a secret -- Get closure -- See your own reflection -- Up the ante -- Deal with stage fright -- Master tech talk.
