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Title New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk.

Imprint [Bradford, England] : Emerald Group Pub., 2004.


Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
Description p. 120-260 : ill.
Series Managing service quality ; v. 14, no. 2/3, 2004
Managing service quality ; v. 14, no. 2/3, 2004.
Reproduction Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject Customer services.
Customer relations.
Genre/Form Electronic books.
Added Author Kandampully, Jay.
Fisk, Raymond P.
ProQuest (Firm)
ISBN 086176949X

Available items only