HR at your service [electronic resource] : lessons from benchmark service organizations / Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios.
Imprint
Alexandria, Va. : Society for Human Resource Management, 2012.
Client-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders.
Reproduction
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
