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Electronic Book
Author Latham, Gary P.

Title HR at your service [electronic resource] : lessons from benchmark service organizations / Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios.

Imprint Alexandria, Va. : Society for Human Resource Management, 2012.

Copies

Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
Description xi, 194 p.
Bibliography Includes bibliographical references and index.
Contents Client-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders.
Reproduction Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject Personnel management.
Service industries -- Management.
Customer relations.
Genre/Form Electronic books.
Added Author Ford, Robert C.
ProQuest (Firm)
ISBN 9781586442477
9781586442798 (electronic bk.)

 
    
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