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E-Book/E-Doc

Author

Goldenberg, Barton J.

Title CRM in real time [electronic resource] : empowering customer relationships / Barton J. Goldenberg.

Imprint

Medford, N.J. : CyberAge Books, c2008.

Connect to
Available to Pittsburg State University patrons only.

Copies

Location	Call No.	OPAC Message	Status
Axe ProQuest E-Book	Electronic Book	---	Available

Description	xv, 368 p. : ill.
Note	Includes index.
Contents	pt. 1. An introduction to CRM -- pt. 2. People issues -- pt. 3. Process issues -- pt. 4. Business application and technology issues -- pt. 5. Critical issues -- pt. 6. The future.
Reproduction	Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject	Customer relations -- Management.
	Customer relations.
Genre/Form	Electronic books.
Added Author	ProQuest (Firm)
ISBN	9780910965804
	9781937290719 (e-book)