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Author
Goldstein, Sheldon D., author.
Title
Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein.
Publication Info.
Milwaukee, Wisconsin : ASQ Quality Press, 2009.
2010
Connect to
Available to Pittsburg State University patrons only.
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Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
1 online resource (136 pages) : illustrations
text rdacontent
computer rdamedia
online resource rdacarrier
Bibliography
Includes bibliographical references and index.
Note
Description based on print version record.
Subject
Consumer satisfaction.
Customer loyalty.
Customer relations.
Genre/Form
Electronic books.
Other Form:
Print version: Goldstein, Sheldon D. Superior customer satisfaction and loyalty : engaging customers to drive performance. Milwaukee, Wisconsin : ASQ Quality Press, 2009 xii, 124 pages ; 24 cm 9780873897754 (OCoLC)ocn424454991 (DLC)10929632
ISBN
9780873897754 (hc)
0873897757 (hc)
9780873897754 (electronic bk.)
Available items only
