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Author
Goodman, John A.
Title
Strategic customer service [electronic resource] : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.
Imprint
New York : AMACOM, c2009.
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Available to Pittsburg State University patrons only.
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Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
xiv, 256 p. : ill.
Bibliography
Includes bibliographical references and index.
Reproduction
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject
Customer services.
Customer relations -- Management.
Genre/Form
Electronic books.
Added Author
ProQuest (Firm)
ISBN
9780814413333
0814413331
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