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Author Gordon, Michael E. (Michael Ernest)

Title Conversations about job performance [electronic resource] : a communication perspective on the appraisal process / Michael E. Gordon and Vernon D. Miller.

Imprint [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, c2012.


Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
Edition 1st ed.
Description 1 electronic text (xii, 265 p.) : digital file.
Series Human resource management and organizational behavior collection, 1946-5645
Human resource management and organizational behavior collection. 1946-5645
Bibliography Includes bibliographical references (p. 213-253) and index.
Contents Preface -- Part I. Introduction to performance appraisal -- 1. Introduction -- 2. Performance appraisal methods -- 3. The communication-centered approach -- Part II. Preinterview phase -- 4. Developing a vocabulary for performance appraisal -- 5. Social context of performance appraisals -- 6. Planning the performance review -- Part III. Enacting the interview -- 7. Communication mediums for performance feedback -- 8. Holding a conversation to review performance -- Part IV. Post-interview phase -- 9. Documenting the performance review and moving on -- 10. Outcomes of the performance review -- 11. Concluding remarks -- Notes -- References -- Index.
Access Access restricted to authorized users and institutions.
Summary Researchers and practitioners have devoted substantial time and effort over many years to develop satisfactory performance appraisal systems that impart useful information to employees about their job performance. Nonetheless, problems continue to arise, principally because managers often find it difficult to provide feedback on performance to their employees. We offer a Communication- Centered Approach (CCA) to performance appraisal that is focused on its most challenging part, viz., the appraisal interview. The CCA is intended to facilitate this discussion between managers and their employees by addressing the communication issues involved in preparing for, conducting, and reporting the results of a conversation about job performance. The CCA is useful because, despite the continuing evolution of performance appraisal, a conversation about the employee's performance is still a very important component of the latest systems. Also, focusing on communication offers a valuable perspective on all aspects of performance appraisal: defining performance and its various facets; how performance information is given and perceived; and the interactional context that affects the meaning of feedback. The CCA, in other words, offers ideas pertinent to the preinterview, interview, and post-interview phases of the performance appraisal process that make discussions of employee performance more effective. Importantly, the communication literature that is the basis for each of these ideas is described and illustrations are offered of how the conceptual foundation may be translated into practice. Samples of materials consistent with the CCA that were developed at a renowned research and development laboratory are woven into the presentation.
Form Also available in print.
Reproduction Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
System Details Mode of access: World Wide Web.
System requirements: Adobe Acrobat reader.
Note Title from PDF t.p. (viewed on December 23, 2011).
Subject Employees -- Rating of.
Communication in personnel management.
Indexed Term Appraisal interview
human resource management
performance appraisal
performance management
agenda setting
semantic net
Genre/Form Electronic books.
Added Author Miller, Vernon D.
Other Form: Print version: 9781606490747
ISBN 9781606490754 (electronic bk.)
9781606490747 (pbk.)
Standard No. 10.4128/9781606490754 doi
Music No. 2 BEP

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