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E-Book/E-Doc

Title Emotional labor in the 21st century [electronic resource] diverse perspectives on the psychology of emotion regulation at work / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp.

Imprint

New York ; Oxfordshire, England : Routledge, c2013.

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Available to Pittsburg State University patrons only.

Copies

Location	Call No.	OPAC Message	Status
Axe ProQuest E-Book	Electronic Book	---	Available

Description	1 online resource (xix, 323 p.) : ill., charts.
Series	Organization and Management Series
	Organization and management series (Routledge (Firm))
Bibliography	Includes bibliographical references and indexes.
Reproduction	Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Note	Description based on online resource; title from title page (ebrary, viewed May 10, 2013).
Subject	Nonverbal communication in the workplace.
	Employees -- Attitudes.
	Customer relations.
	Interpersonal relations.
	Psychology, Industrial.
Genre/Form	Electronic books.
Added Author	Grandey, Alicia.
	Diefendorff, James.
	Rupp, Deborah E., 1975-
	ProQuest (Firm)
ISBN	9781848729490
	9780203100851 (electronic bk.)