Welcome to the Kids' Library!

Search for books, movies, music, magazines, and more.

Back to Search Results

Available items only

Previous Record Next Record

E-Book/E-Doc

Author

Gronfeldt, Svafa.

Title Service leadership [electronic resource] : the quest for competitive advantage / Svafa Gronfeldt , Judith Strother.

Imprint

Thousand Oaks : SAGE Publications, c2006.

Connect to
Available to Pittsburg State University patrons only.

Copies

Location	Call No.	OPAC Message	Status
Axe ProQuest E-Book	Electronic Book	---	Available

Description	xiii, 319 p. : ill.
Bibliography	Includes bibliographical references (p. 283-298) and index.
Reproduction	Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject	Customer services -- Management.
	Customer relations.
Genre/Form	Electronic books.
Added Author	Strother, Judith B.
	ProQuest (Firm)
ISBN	1412913748 (cloth)
	1412913756 (pbk.)
	9781412913744 (cloth)
	9781412913751 (pbk.)
	9781452266732 (ebook)