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Title |
Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / Huseyin Gungor. |
|
Imprint |
Amsterdam : Vossiuspers UvA, c2007. |
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Axe ProQuest E-Book
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Electronic Book |
--- |
Available |
Description |
xiii, 176 p. : ill. |
Bibliography |
Includes bibliographical references. |
Contents |
pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results. |
Reproduction |
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. |
Subject |
Call centers.
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Customer relations.
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Genre/Form |
Electronic books.
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Added Author |
ProQuest (Firm)
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ISBN |
9789056294663 |
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9789048504732 |
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