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| Title |
Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / Huseyin Gungor. |
|
| Imprint |
Amsterdam : Vossiuspers UvA, c2007. |
|
| Axe ProQuest E-Book
|
Electronic Book |
--- |
Available |
| Description |
xiii, 176 p. : ill. |
| Bibliography |
Includes bibliographical references. |
| Contents |
pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results. |
| Reproduction |
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. |
| Subject |
Call centers.
|
|
Customer relations.
|
| Genre/Form |
Electronic books.
|
| Added Author |
ProQuest (Firm)
|
| ISBN |
9789056294663 |
|
9789048504732 |
|
