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Electronic Book
Author Gungor, Huseyin.

Title Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / Huseyin Gungor.

Imprint Amsterdam : Vossiuspers UvA, c2007.

Copies

Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
Description xiii, 176 p. : ill.
Bibliography Includes bibliographical references.
Contents pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.
Reproduction Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject Call centers.
Customer relations.
Genre/Form Electronic books.
Added Author ProQuest (Firm)
ISBN 9789056294663
9789048504732

 
    
Available items only