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Title
Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott.
Imprint
Bradford, England : Emerald Group Publishing, c2005.
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Available to Pittsburg State University patrons only.
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Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
100 p.
Series
Journal of services marketing ; v.19, no. 5
Reproduction
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject
Customer relations.
Customer services.
Genre/Form
Electronic books.
Added Author
Baron, Steve.
Elliott, Dominic.
Harris, Kim.
ProQuest (Firm)
ISBN
1845445864
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