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Author Hart, Christopher W. L.

Title The Baldrige : what it is, how it's won, how to use it to improve quality in your company / Christopher W. L. Hart, Christopher E. Bogan.

Imprint New York : McGraw-Hill, c1992.

Copies

Location Call No. OPAC Message Status
 Axe 2nd Floor Stacks  658.562 H251b    ---  Available
Description xxii, 281 p. : ill. ; 24 cm.
Bibliography Includes bibliographical references (p. 273-277) and index.
Contents The background to Baldrige -- The Baldrige era -- Navigating Baldrige -- The Baldrige assessment process -- The Baldrige scoring and evaluation process -- The Baldrige structure -- The first pillar : leadership -- The second pillar : information and analysis -- The third pillar : strategic quality planning -- The fourth pillar : human resource development and management -- The fifth pillar : management of process quality -- The sixth pillar : quality and operational results -- The seventh pillar : customer focus and satisfaction -- The future of Baldrige -- Executive exercises -- Baldrige resources -- Community, state, industry-specific, and national quality awards --
Subject Malcolm Baldrige National Quality Award.
Total quality management
Added Author Bogan, Christopher E.
ISBN 0070269122 : $24.95

 
    
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