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Author
Harvey, Jean, 1950- author.
Title
Managing service delivery processes : linking strategy to operations / Jean Harvey.
Publication Info.
Milwaukee, Wisconsin : ASQ Quality Press, 2006.
2006
Connect to
Available to Pittsburg State University patrons only.
Copies
Location
Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
1 online resource (368 pages) : illustrations, tables
text rdacontent
computer rdamedia
online resource rdacarrier
Bibliography
Includes bibliographical references and index.
Note
Description based on print version record.
Subject
Business planning.
Organizational learning.
Management.
Genre/Form
Electronic books.
Other Form:
Print version: Harvey, Jean, 1950- Managing service delivery processes : linking strategy to operations. Milwaukee, Wisconsin : ASQ Quality Press, c2006 xvi, 352 pages 9780873896757 2005027833
ISBN
9780873896757
Available items only
