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Hayes Bob E 1963
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Beyond the ultimate question : a systematic approach to improve customer loyalty


Hayes, Bob E., 1963- author.
Milwaukee, Wisconsin : ASQ Quality Press, 2009. 2009

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 Axe ProQuest E-Book  Electronic Book    ---  Available
2
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Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods


Hayes, Bob E., 1963- author.
Milwaukee, Wisconsin : ASQ Quality Press, 2008. 2008

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Website

Copies

Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
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