Welcome to the Kids' Library!

An action plan for outcomes assessment in your library

Hernon, Peter.
Chicago : American Library Association, 2002. 2002

Assessing service quality : satisfying the expectations of library customers

Hernon, Peter.
Chicago : American Library Association, 1998. 1998

Assessing service quality : satisfying the expectations of library customers

Hernon, Peter.
Chicago : American Library Association, 2010. 2010

Assessing service quality : satisfying the expectations of library customers

Hernon, Peter, author.
Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015. 2015

Financial management in academic libraries : data-driven planning and budgeting

Dugan, Robert E., author.
Chicago, Illinois : Association of College and Research Libraries, 2018. 2018

Getting started with evaluation

Hernon, Peter, author.
Chicago, [Illinois] : ALA Editions, 2014. 2014

Improving the quality of library services for students with disabilities

Westport, Conn. : Libraries Unlimited, 2006. 2006

Reflecting on the future of academic and public libraries

Hernon, Peter.
Chicago, Ill. : ALA Editions, c2013. 2013

Revisiting outcomes assessment in higher education

Westport, Conn. : Libraries Unlimited, 2006. 2006

Users of academic and public GPO depository libraries

McClure, Charles R.
Washington, DC : U.S. G.P.O., 1989. 1989

Viewing library metrics from different perspectives : inputs, outputs, and outcomes

Dugan, Robert E., 1952-
Santa Barbara, Calif. : Libraries Unlimited, c2009. 2009