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Author
Hiebeler, Robert.
Title
Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman .
Imprint
New York, NY : Simon & Schuster, c1998.
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Location
Call No.
OPAC Message
Status
Axe 2nd Floor Stacks
658.812 H531b
---
Available
Description
240 p. ; 25 cm.
Note
"Arthur Andersen."
Includes index.
Subject
Customer services -- Management -- Case studies
Customer services -- Quality control -- Case studies
Industrial management -- Case studies
Added Author
Kelly, Thomas B.
Ketteman, Charles.
Arthur Andersen & Co.
ISBN
0684834537
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