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Author Hoffherr, Glen D.

Title Breakthrough thinking in total quality management / Glen D. Hoffherr, John W. Moran, Gerald Nadler.

Imprint Englewood Cliffs, N.J. : PTR Prentice Hall, 1994.


Location Call No. OPAC Message Status
 Axe Books 24x7 Business E-Book  Electronic Book    ---  Available
Description 1 online resource.
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note Title from title screen.
Bibliography Includes bibliographical references and index.
Contents 1. Total Quality Management Overview -- 2. Total Quality Management in the United States -- 3. Modes of Thinking -- 4. Breakthrough Thinking Overview -- 5. Converting TQM Concepts to Practice -- 6. Designing and Implementing the TQM Program -- 7. Setting Up the TQM Project -- 8. Developing Purposes -- 9. Developing Solution-after-Next Options -- 10. Selecting a Solution-after-Next Target -- 11. Developing Recommended Changes -- 12. Detailing the Recommendations -- 13. Developing the Installation Plan -- 14. Incorporating the Solution into the Organization -- 15. Integrating the Solution: Processes and Initiatives -- 16. The Future for TQM.
Summary "Every organization seeks better results, such as customer satisfaction, timely products and services, and effective operating systems. However, the process of attaining those results is equally important. Breaking away from conventional approaches, this innovative volume provides professional TQM facilitators and trainers with a framework that lets you focus on only the critical problems and needed purposes, provides the path to obtaining immediate results that do not inhibit the longer-term benefits of building toward larger purposes and achieving "solutions-after-next," breaks down the barriers of rationalism and faith-in-data that can foster antagonistic relations among people."--Jacket.
Subject Total quality management.
Strategic planning.
Strategic planning. (OCoLC)fst01134371
Total quality management. (OCoLC)fst01153015
Planning Techniques.
Total Quality Management.
Indexed Term Quality control
Genre/Form Electronic books.
Added Author Moran, John W., 1944-
Nadler, Gerald.
ISBN 9780132908832
Standard No. AU@ 000053247732

Available items only