| Edition |
1st Taylor Trade Pub. ed. |
| Description |
xii, 244 p. ; 23 cm. |
| Note |
"A Scarecrow Education Book"--T.p. |
| Contents |
Connect (vs. cancel) what's been said -- Coach (vs. criticize) performance -- Turn orders into requests -- Put yourself on the same side -- Turn apathy into empathy -- Pre-empt "problems" -- Avoid extremes -- Take the "not's out of your communication -- Fast-forward through frustration -- Clear up complaints by taking the AAA train -- Listen up! -- Use fun fu! to handle hassles with humor -- Focus on solutions, not fault -- Make people feel heard, not hassled -- Don't know what to say? Say this -- Graciously exit no-win disputes -- Use tongue glue! -- Approach with an open mind -- Don't take control, share control -- Lay down the laws -- Tactfully terminate monologues -- Diplomatically say "no" -- Choose your battles so you act wisely, not rashly -- Use the five principles of ethical persuasion -- Hold people accountable for inappropriate behavior -- Break free from bullies -- Act confident even when you don't feel confident -- Maintain a positive perspective -- Choose to act and influence with integrity -- Turn intentions into actions. |
| Subject |
Interaction analysis in education.
|
|
Communication in education.
|
|
Conflict management.
|
| ISBN |
1589791061 (pbk. : alk. paper) |
|
