| Edition |
First edition. |
| Description |
1 online resource (xii, 179 pages) |
|
text rdacontent |
|
computer rdamedia |
|
online resource rdacarrier |
| Series |
Corporate communication collection, 2156-8170 |
|
Corporate communication collection,. 2156-8170
|
| Bibliography |
Includes bibliographical references (pages 169-174) and index. |
| Contents |
Part 1. Communication cornerstones -- 1. Diversity appreciation -- 2. Cultural competence -- 3. The sequence for success -- Part 2. Get along -- 4. Strategies for finding out what's going on -- 5. Strategies for strengthening work relationships -- Part 3. Get it done -- 6. Strategies for communicating job expectations -- 7. Strategies for giving corrective feedback -- 8. Strategies for managing conflict -- 9. Strategies for detecting deception -- Part 4. Get ahead -- 10. Trends in the global work environment -- 11. Strategies for thriving in tomorrow's global workplace -- Appendix 1. Managerial communication competencies survey -- Appendix 2. Presentation rubric listener feedback about presentation -- Appendix 3. Work plan template -- Bibliography -- Index. |
| Access |
Access restricted to authorized users and institutions. |
| Summary |
This book goes beyond descriptions of culture-bound business practices or prescriptions for valuing diversity. Because intercultural dynamics take place in domestic as well as multinational companies, all business professionals must be competent in interpersonal communication. This practical approach presents techniques for managers to reduce diversity miscues, strategies to respond to uncomfortable conversations, and innovative ways to bridge cultural gaps. Managers will learn how to build rapport and promote constructive behaviors in a diverse work environment. The book also offers guidelines for communicating internally as well as with external stakeholders, including a section on how to develop employees' communication competencies through formal training. |
| Note |
Title from PDF title page (viewed on June 6, 2015). |
| Subject |
Communication in management.
|
|
Intercultural communication.
|
| Indexed Term |
managerial communication |
|
diversity |
|
teams |
|
supervisory communication |
|
interpersonal communication |
|
business communication |
|
cultural competence |
|
training |
| Genre/Form |
Electronic books.
|
| Other Form: |
Print version: 9781631571305 |
| ISBN |
9781631571305 paperback |
|
9781631571312 (electronic bk.) |
|
