Predicting a crisis (early warning signs) -- Facing the facts : leadership front and center -- Structuring the communication process in a turnaround -- Pivotal discussions with key stakeholders : connecting the dots and securing support -- Framework of a successful turnaround- structure and process -- Tools and techniques of a successful turnaround -- Roles and responsibilities of key players -- Why some organizations fail -- Using outside consultants -- Special considerations based on organizational characteristics -- Operating in a post-turnaround era.
