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Author
Kalakota, Ravi.
Title
Services blueprint : roadmap for execution / Ravi Kalakota and Marcia Robinson.
Imprint
Boston : Addison-Wesley, c2003.
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Location
Call No.
OPAC Message
Status
Axe 2nd Floor Stacks
658 K124s 2003
---
Available
Description
xxviii, 354 p. : ill. ; 24 cm.
Series
Addison-Wesley information technology series
Bibliography
Includes bibliographical references (p. 335-341) and index.
Subject
Service industries -- Management.
Service industries -- Automation.
Service industries -- Management -- Case studies.
Service industries -- Automation -- Case studies.
Added Author
Robinson, Marcia, 1964-
ISBN
0321150392 (alk. paper)
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