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Electronic Book
Author Knapp, Rob, 1946-

Title The supernova advisor [electronic resource] : crossing the invisible bridge to exceptional client service and consistent growth / Rob Knapp.

Imprint Hoboken, N.J. : John Wiley & Sons, c2008.

Copies

Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
Description xxxi, 127 p. : ill.
Bibliography Includes bibliographical references and index.
Contents The trouble with success: the tyranny of the 80/20 rule -- Contact: the humble foundation of the ultimate client experience -- Segmentation: the supernova non-negotiable -- Organization: promises made, promises kept -- Planning: inspired action -- Acquisition: explosive growth under control -- Leading the practice: leaders developing leaders.
Reproduction Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject Investment advisor-client relationships.
Customer relations.
Investment advisors.
Financial services industry -- Management.
Genre/Form Electronic books.
Added Author ProQuest (Firm)
ISBN 9780470249277 (cloth)
0470249277 (cloth)

 
    
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