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Electronic Book

Author

Knapp, Rob, 1946-

Title The supernova advisor [electronic resource] : crossing the invisible bridge to exceptional client service and consistent growth / Rob Knapp.

Imprint

Hoboken, N.J. : John Wiley & Sons, c2008.

Connect to
Available to Pittsburg State University patrons only.

Copies

Location	Call No.	OPAC Message	Status
Axe ProQuest E-Book	Electronic Book	---	Available

Description	xxxi, 127 p. : ill.
Bibliography	Includes bibliographical references and index.
Contents	The trouble with success: the tyranny of the 80/20 rule -- Contact: the humble foundation of the ultimate client experience -- Segmentation: the supernova non-negotiable -- Organization: promises made, promises kept -- Planning: inspired action -- Acquisition: explosive growth under control -- Leading the practice: leaders developing leaders.
Reproduction	Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject	Investment advisor-client relationships.
	Customer relations.
	Investment advisors.
	Financial services industry -- Management.
Genre/Form	Electronic books.
Added Author	ProQuest (Firm)
ISBN	9780470249277 (cloth)
	0470249277 (cloth)