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Author
Kurvinen, Matti, 1961- author.
Title
Warranty fraud management : reducing fraud and other excess costs in warranty and service operations / Matti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy.
Publication Info.
Hoboken, [New Jersey] : Wiley, 2016.
2016
Connect to
Available to Pittsburg State University patrons only.
Copies
Location
Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
1 online resource (402 pages).
text rdacontent
computer rdamedia
online resource rdacarrier
Series
Wiley & SAS Business Series
Wiley and SAS business series.
Bibliography
Includes bibliographical references and index.
Note
Description based on print version record.
Subject
Quality of products.
Warranty.
Products liability.
Sales management.
Genre/Form
Electronic books.
Added Author
Toyryla, Ilkka, 1970- author.
Murthy, D. N. P., author.
Other Form:
Print version: Kurvinen, Matti, 1961- Warranty fraud management : reducing fraud and other excess costs in warranty and service operations. Hoboken, [New Jersey] : Wiley, c2016 373 pages Wiley and SAS business series. 9781119277576 2016009975
ISBN
9781119277576
9781119239703 (electronic bk.)
Available items only
