"Hervé Legenvre initiated and orchestrated the project on behalf of EFQM ... Josephine Woolley and Lorraine Mallinder were commissioned by EFQM to write opening articles for each chapter and to edite the full project"--P. 256.
Includes bibliographical references.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.