| Description |
x, 195 p. |
| Note |
Includes index. |
| Contents |
The milkshake moment -- It was a dark and stormy night -- Half empty or half full? -- This is not a customer service book -- Foster "grow" versus status quo -- A brief history of organizations and man(agement) -- Toddlers and trust -- Some shocking behavior -- Lessons from the cubicle farm -- The managed -- The led -- Put purpose before profit -- It's never about money -- The wizard of Westwood -- Profit pushers -- NoClu Motors, Inc. -- Purpose in the plan -- You gotta serve somebody -- Insource crucial judgment -- Edicts made on high -- Peeves from below -- Participatory policy making -- How 'bout them pomegranates? -- Come harter or high water -- Address the "people problem" problem -- The people problem polka -- Eric's excalibur -- Why people work -- Care for customers -- Home team drops the ball -- The big secret to great customer service -- Even geniuses struggle to serve -- It takes a hero -- The future is already here...some folks just aren't getting the memos. |
| Reproduction |
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. |
| Subject |
Industrial management.
|
|
Integrity.
|
|
Conformity.
|
|
Employee empowerment.
|
|
Organizational effectiveness.
|
| Genre/Form |
Electronic books.
|
| Added Author |
ProQuest (Firm)
|
| Added Title |
Overcoming stupid systems, pointless policies, and muddled management |
| ISBN |
9780470257463 (cloth : alk. paper) |
|
0470257466 (cloth : alk. paper) |
|
