Kids Library Home

Welcome to the Kids' Library!

Search for books, movies, music, magazines, and more.

     
Available items only
E-Books/E-Docs
Author Reason, Ben, 1972- author.

Title Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans LÝvlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan.

Publication Info. Hoboken, New Jersey : Wiley, 2016.
©2016

Copies

Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
Description 1 online resource (161 pages) : illustrations (some color)
text rdacontent
computer rdamedia
online resource rdacarrier
Note Includes index.
Description based on print version record.
Subject Customer services.
Customer relations.
Genre/Form Electronic books.
Added Author LÝvlie, Lavrans, 1969- author.
Flu, Melvin Brand, 1966- author.
Lai, Wendy, cover designer.
Gates, Melissa, illustrator.
Leeuvan, Wendy Van, editor.
Other Form: Print version: Reason, Ben, 1972- Service design for business : a practical guide to optimizing the customer experience. Hoboken, New Jersey : Wiley, c2016 xi, 189 pages 9781119176541 2015032743
ISBN 9781119176541
9781118988923
9781118988947 (e-book)

 
    
Available items only